Kedai168 Frequently Asked Questions (FAQ)

No. Each user is only permitted to own one account only at kedai168. Creating multiple accounts using the same name, phone number, or personal details is strictly prohibited and may result in all associated accounts being suspended. If you have forgotten your password or are having trouble logging in, contact our customer support for account recovery assistance.

Click the link "Forgot Password" on the login page. Enter your registered mobile number and you will receive an OTP code to reset your password. Make sure your new password contains at least 8 characters, including uppercase letters, lowercase letters, and numbers for better security.

Log in to your account, then go to the Profile or Account Settings. You can update your phone number, email address, and bank details. Some changes require identity verification (KYC) for security purposes. The KYC process is typically completed within 24 working hours.

Kedai168 accepts multiple deposit methods including:

• Online banking — Maybank2u, CIMB Clicks, RHB Now, Public Bank
• FPX (Financial Process Exchange)
• Popular local e-wallet options
• Direct bank transfer

All these methods are fully supported through our platform's integrated payment system.

The minimum deposit at Kedai168 starts from RM 10 only, making this platform accessible to players of all levels. No maximum limit is set for regular deposits, however large deposit amounts may require additional verification for your account's security.

Deposits via FPX and e-wallet are typically processed instantly or within 3–5 minutes. Manual bank transfers may take up to 15 minutes depending on your bank. If your deposit has not been credited after 30 minutes, please contact customer support with proof of payment (receipt/screenshot).

Log in to your account and go to the Withdrawal in the main menu. Select your withdrawal method, enter the amount you wish to withdraw, and provide your registered bank account number. Make sure your bank account name matches your kedai168 account name to avoid delays. Two-factor authentication (2FA) is required for every withdrawal transaction to ensure the security of your funds.

Most withdrawal requests are processed within 15 to 30 minutes after submission. Larger withdrawals or those requiring additional review may take up to 2 hours. All withdrawals are processed 24 hours a day, 7 days a week including public holidays.

The minimum withdrawal at kedai168 is RM 30. Daily withdrawal limits depend on your account level — regular members can withdraw up to RM 30,000 per day, while VIP members enjoy higher limits. If you require a withdrawal exceeding the standard limit, contact our support team for special arrangements.

Kedai168 offers a wide variety of exciting bonuses:

• Welcome Bonus: For new members making their first deposit
• Daily Deposit Bonus: Bonus percentage on every qualifying deposit
• Weekly Cashback: Partial return on your net losses
• Slots Rebate: Daily returns based on total wagering amount
• Referral Bonus: Earn rewards when you refer friends to register

Full details are available on the Promotions us.

Each bonus has different rollover requirements, which are clearly stated in each promotion's terms. Generally, the bonus must be wagered 3 to 10 times depending on the bonus type before a withdrawal can be made. We encourage you to read the full terms on the Promotions page before claiming any bonus.

Yes, the security of your data is our top priority. kedai168 uses 256-bit SSL encryption for all communications between your browser and our servers. Personal data is stored on servers protected by multi-layered firewalls. We do not sell or share your personal information with third parties without your consent, as stated in our Privacy Policy.

Contact the Kedai168 customer support team immediately via live chat. Provide your identification details for verification. Our team will immediately freeze your account to prevent any further losses and launch an investigation. For added security, you are encouraged to enable two-factor authentication (2FA) in your account settings.